The issue of sexual harassment or improprieties is out there front and centre these days.
I look back on when I first got into the golf industry and we would tell jokes and make smart remarks to get people motivated, but the reality is now that all it takes is one person to take it the wrong way and rightfully so. They have a right to their opinion and I respect that, so we have to be more careful.
It’s important to sit down as managers and draft a written policy to protect not only yourself, but also your employees. I think the stronger these policies become in an organization, the better.
Perception is nine-tenths. If I’m going to start working at a business where I know I’m protected and know I’m safe and know I have the ability to speak out, the more likely I am to feel comfortable and from the employer’s standpoint, the more likely it is that the business is going to attract high-quality people and more loyalty will come from that.
Policies are as strong as you make them and at some point, it may be necessary to bring in some expertise to make sure you’re protecting yourself and your employees.
When I worked at Cottonwood Golf and Country Club, we had over 80 staff there, either part-time or full-time, and whether they work one shift a week or five shifts a week, they’re an important asset.
For every piece of equipment, we ave an insurance policy. On every building, we have an insurance policy, so this is the insurance policy on your staff.
The generation of people coming into the work force these days define their jobs by what you’ve written down and handed them. When I came into the business, you knew your job by what you were told. That’s the evolution of the workplace and there’s no grey areas.
I don’t disagree with it. It’s sure different than when I was first working in this business, but at the end of the day, you have to do what’s right for your employees and what’s right for your operation.