We had the importance of a good emergency response plan underscored for us recently when we had a medical emergency take place on the 12th hole, which is halfway across the golf course from the clubhouse.
I hired a consultant years ago to help us put our plan together. She came out and gave us a template of what we needed to do. Together, we surveyed our property while driving around from fence line to fence line and going through each building.
Now, when we phone 911 and they know it’s Cottonwood Golf and Country Club, they not only know our location, but also, our emergency response plan.
We have checkpoints where we place people. It’s a process in which one person goes to the phone, a person stays on the line with 911 and the other people go to their assigned locations. If you don’t have a plan and you’re in a crisis situation, then you have no system or order.
In the most recent incident, we got the individual back to the clubhouse and that was the point where the ambulance came, but we also have a separate plan in other cases when the incident occurs on the golf course.
Years ago, we had somebody suffer a heart attack out on the seventh hole. I was first on the scene and we had a defibrillator and oxygen. We have CPR and first aid training, as well.
When they call 911, somebody meets the ambulance and directs them, so the ambulance knows immediately to go across the golf course, or to the front of the pro shop.
A few years ago, we had a gentleman come into the pro shop and tell us he just got stung by a bee and wasn’t feeling well. Suddenly, his eyes went back and he was out. Anything can happen at any time, so we’ve got about 20 staff members training in CPR and first aid.
You never realize how important these plans are until you have to put them into action. It’s no different than if you work at a rec centre, or gym. It’s not a pleasant thing to think about, but it’s better than what can occur if you’re unprepared, along with possible litigation that can follow.