With the start of the season comes the first tournaments of the year at which you quickly try to fix any potential problem that may occur.
You have have to take it all in stride, chart your successes and take note of where you can do better and get it fixed right away.
We recently had all of our leagues get underway and held our big tournaments for members. There’s a training process for both players and staff on where to register, where to go, what to do. Repetition and familiarity with the system comes with time.
From my standpoint, it’s important to keep an eye on everything, especially at the beginning.
There’s an expectation level that members have and part of that is that we should be able to run these events without many problems, but if you have three or four new staff members or change something such as a scoring system, there’s a learning curve.
Our men’s and women’s tournaments were both filled up, so I think it shows that people are keen, especially if they haven’t seen each other all winter, but we’ve also got a lot of new members who want to get out and see people.
That’s the social aspect of what we offer and there’s no room for error, especially from the outside looking in.
Things go on behind the scenes that people don’t see, but as long as they’re happy with the product they see and leave with a good feeling, that’s what matters.
It may take a couple of events to get it running smoothly, but jumping on potential problems early makes for a better product ahead for the entire summer.