I mentioned in my last blog how glad we were to get a good September after the flood that hit Southern Alberta earlier this year.
We were 26 days before we opened with 12 holes. Then, we were another 15 days before we opened on all 18.
That nice September was huge for recuperating some food and beverage numbers and some member faith. As a result of the flood, nobody has hit the number of rounds they usually do, so can you imagine if it rained throughout September?
We’re still working with a lot of operational challenges. We’ve had challenges with catering and storage, so you feel like you’re scattered and juggling and that wears and tears on your staff.
We don’t really have a routine. Our golfers services are challenged, we can’t store our carts properly and our presentation isn’t polished as we like it. When you try to do a job, you can’t find something.
You’re looking to find a routine or consistency. Everything takes two or three times as long to do and you’re constantly trying to wing it.
Our members have been understanding, but you also want to put your best foot forward for them. There was a noticeable difference between what their expectations were and what they became because of circumstances.
We had our men’s and women’s AGM recently and my message to them was that I’m not going to dwell on the past because we all know what happened, but I am looking forward to the future, but the fact remains we’ve still got a lot to do.
The good September weather helped financially and helped the morale of the staff and definitely the members. If we’d lost September plus the days we lost to the flood, a red flag might have gone up.
Members watch how many rounds they play and it’s like a trophy for them. We all knew the time we lost to the flood, but can you imagine if we had seven to 10 rain days in September?
It allows the season to end on a good note because on the golf course, we’ve recovered well and the weather has helped as we strive to be positive for next year and the the seasons after that.