We finally opened earlier this month and, as I’ve mentioned in previous blogs, I think I prefer what happened this year compared to 2010.
Last year, we had around 900 rounds of golf in April that we didn’t have in 2011, but we were also shut down for seven days in May due to bad weather. I think I’m probably on the better side of things right now.
Last year, we got things going and everybody on staff was ready. You get systems and bookings and policies in place and people are just starting to get used to them and then it snows, which causes other challenges as well.
For one, you can lose people because they can’t wait another two weeks for a job to start. There are only so many little projects that you can come up with and you can’t be spending money when you’re not making it.
In the position we’re in right now, if we get a good stretch of weather, we won’t be behind last year, so we may come out ahead of the game, but with a false start such as the one we had in 2010, you can’t evaluate any or your systems or programs until you get the volume.
You can have the best plans on paper, but until people are showing up and playing golf, you don’t know for sure. Then, it’s a matter of people – both staff and members – getting reacquainted with what’s in place.
Members forget policies or booking procedures, while staff is learning how things are done because there are usually new faces every season.
You just need patience and you need the members to buy into that because we usually have six or seven new staff members at the front and they need time to learn. Instead of members coming in and complaining that things aren’t exactly the same as the year before, they need to cut new staff members some slack.
It looks as if we’re going to escape the false start that we had last year, so once the staff gets past the learning curve, it should be all systems go for them and the rest of the members for the rest of the year.