One of the most important motivations with employees is finding something that they’re doing right, saying “good job,” giving them a smile, a wave or a handshake as you walk around. It’s important to engage them.
Sometimes, employees can feel that people are always trying to find something that they’re doing wrong.
I love to walk around and see the staff in all facets of the operation and ask them how they’re doing. It becomes like a family and it’s important for employee morale that you’re thinking of them as a people.
Of course, people are motivated by a paycheque, but they’re also motivated by interaction or by somebody telling them that they’re doing a great job and they are because they work hard.
We have some fantastic managers here at Coppinwood, so we’re blessed that they do offer that reinforcement, whether it’s the greens staff, food and beverage, pro shop or any other department.
Very often, you find employees can offer interesting insights. For example, if we talk to the people on the beverage carts, they might say, `Oh no, if I do it this way, it’s way more efficient,’ and why not take that into consideration since they do it every day?
It’s worth listening to your employees because they’re your front line staff and many of the great ideas that come up in an operation can come from that front line staff.
We can sit in a meeting, think about it and talk about it, but they’re the ones who are out making it work.
So why not listen to what they say? When they’re doing it over longer periods of time, they’re capable of good insight and feedback from management on their ideas is important.
Engaging them takes employee motivation beyond a paycheque.