A chat with Tiffany Gordon is always an enjoyable experience considering the gregarious nature of the Alberta PGA president and noted GNN blogger, but she’s particularly fun to watch when she’s on a roll about a pet peeve.
Such was the case last week when she got going on the joys of modern communications. It seems Tiff is in a tiff with those who are chronic e-mailers and text messagers. You can read her blog today by clicking here.
Don’t get her wrong. She understands that such instant communication tools have made life far easier than when she entered the business, but her point is that there’s still something to be said for good old face-to-face communication, or even a phone call.
So, the question isn’t whether texting and e-mails are necessary. It’s more a question of are we using such tools too much?
It’s a topic that Ping president and chief executive officer John Solheim brought up about a month ago when I sat down with him at the PGA Merchandise Show in Orlando. While he says he understands the necessity of e-mails, it’s not the same as face-to-face contact with someone like his son, vice president of engineering John K. Solheim.
“Some of the modern technology hurts us,” said Solheim. “Me and my dad, it was always us talking. E-mails tend to send the wrong messages and not get the feeling of the face-to-face. John and I are working on much more face-to-face contact, rather than e-mails.
“Right now, we’re spread out all over the place (at company headquarters) and we don’t have that bumping into each other in the hall discussions going on and I want to see that happen because I think it will add so much to the company.
“John’s office and my office are a long way apart and we need to be where we’re bumping into each other,” he added.
You can read that entire blog here.
I agree with both Gordon and Solheim and, believe me, e-mails and computers have made life so much easier in media than when I first started in this racket almost 32 years ago.
I do wonder, however, if such tools are overused these days. For example, I’ve received e-mails in which I thought the person at the other end was ticked off.
More times than not, it turned out that everything was fine, so there’s something to be said for the tone of the conversation, rather than just the words, which is what you get in an e-mail.
I’ve also had people I wanted to interview shoot me an e-mail and ask that I just send them the questions and they will answer them. The trouble with that is that, quite often, another question spins out of something that was said, but you lose the give and take of a conversation when it’s done through e-mail.
I suppose I could go on, but now, it’s you’re turn to voice your opinion in this week’s GNN Poll:
Do we rely too much on e-mails/text messages for communication in the golf industry?
Drop by the GNN Poll to cast your vote and, as many readers are doing these days, feel free to expand your thoughts in the comments section below this blog or inside the GNN Forum.