There is a definite generation gap in golf, but I’m not so sure it’s exclusive to this industry.
It’s understandable that somebody who has worked in any industry for years would eventually want to get into a position of authority, where that person is a decision-maker in the quest to carry a business forward.
A golf course owner, by virtue of his/her investment, is in that position and certainly, general managers, head professionals and other management types have paid their dues, taken their lumps and seen the things that work — and don’t work — over the years.
That experience has earned them the right to have significant input into important decisions and hopefully, the owner of any particular golf course, is open to ideas, suggestions and discussion with key management types.
If that owner isn’t willing to listen to the management types, then there’s even less hope for the staff members who see golf as a career, or just really care — or could care if given the proper respect — about the facility where they work.
The more people that a golf operation has working there means more potential ideas for growing participation in the game, or implementing a new customer service idea.
That’s not to say that management can’t come up with a novel idea, but young people working in the pro shop, for example, might have a few thoughts on what would attract people their age to the game.
It might be a good idea to listen to women on staff, no matter their job, on how to get more females playing. Certainly, I’ve heard novel concepts from women over the years that have yet to be implemented, at least on a large scale.
It’s conceivable also that a slight tweak of an old idea can make it seem like a new idea that works better than it ever did, but an open mind on the part of management is needed to make new concepts work, even if it seems off-the-wall by golf’s traditional standards.
Is management willing to listen to new ideas from staff members where you work?
- YES (57%)
- NO (43%)
Feel free to expand your thoughts in the Comments section below.